Showing posts with label shopping. Show all posts
Showing posts with label shopping. Show all posts

Wednesday, August 27, 2014

Buying a new car. Part 1



My wife has given me the green light to buy a new car in the next x months.  This is a double edged sword as I do love cars but feel their expense is disproportional to the value they add to my life.  Like past posts, the decision to buy something (especially something so technical, sp expensive and so style focused) is a very complex process these days.

I've been thinking of ways to make the decision, but what would the decision tree look like and where do we start ?

So here are the major decision points to consider.  These are quite specific to our needs and wants but should be translatable to others.


  • Budget ?  Do we lease or buy ?  How much can we afford per month and for how many years ?

  • Type of car ?  Do we want to continue with station wagons (estates as they say in Europe; and the last 3 cars we've had; but very little choice in Canada) or move to an SUV, compromise to a quirky crossover, or squeeze back into a sedan ?

  • Size ?  Can we downsize a little ?  Time to consider a smaller SUV or open up the search to a vast number of sedan choices and top it with a roof storage system ?  Or do we stay with a full size car or more likely an SUV as our children are ready to get behind the family vehicle ?

  • Manufacturer ?  We've had European and Japanese cars and I should add my very first car I partially owned with my dad was a Pontiac (Firebird). So now the choices are Korean, Japanese, European (German and Swedish) and maybe American.  But it's not just the origin (as cars from multi-national manufacturers are made all over the world), but it's the style, the feel and quality of the choices today, better warranties versus pedigree versus value versus handling and performance.  

So, darling, where would you like to start ?  And don't say colour.


Saturday, January 25, 2014

My NOW digest

I always manage to find items in NOW magazine that catch my attention, things I want to check out and share with friends.   A quick wrap of last week's issue:

New production of Les Miz still on until Feb 2 - would be nice
Rob Ford "not shamed by anything"
Lessons from the ice storm: cost of putting wires underground in 1970 $5,000 per house; the catch 22 of trimming the needed 25% tree canopy; the tenuous water infrastructure (the biggest consumer of power in the city)
Masterpieces from the Guggenheim exhibit at the AGO - no excuse not to go as I'm a member
London Road at the Bluma Appel Theatre - could be interesting and British 
Zippo Hand Warmer - super cool gift idea (coincidence that I also noticed the Heat Trick billboard ad today)
Trend Trunk - an opportunity to sell your used clothing thru an online consignment service
Fire logs - didn't realize there are all kinds of environmental issues with them
Eat Cheap item - Peter Pan $9 lunch special - nice
Concerts: Brazilian Girls at The Hoxton Feb 2; The Fratellis at The Phoenix Mar 1 (going with the gang); Kinks 50th anniversary tribute show at The Silver Dollar Feb 15; Kraftwerk in 3D at Sony Centre Mar 23; Trombone Shorty  (past but want to hear more); Cate Le Bon (cool name for a Welsh lady - check out note to self); Augustines at The Garrison  Mar 11 (seen twice, are the guys going?); Cayucas at The Garrison Mar 2
Albums: Against Me! - Transgender - liked earlier track; Coeur de Pirate - Trauma
Movies on my list: Dallas Buyers Club; Blue Jasmine (should be on disk now); American Hustle - why only NN ?; Captain Phillips (on disk); Enough Said (date movie opp); Hunger Games Catching Fire (NNNN - maybe I should finish the book and see it); Inside Llewyn Davis; Rush; Don Jon (on disk)
Movies reviews still to publish reminders: Her 8/10; 12 Years a Slave 9/10; Gravity 8/10

Saturday, September 21, 2013

Ramblings of the Wanting Part II

Continuing from the saga of Part I, a simple thought came to me as I was walking my dog this rainy, Saturday morning.

I think I'm managing my wants a little better these days, but a couple of big ones are a little harder to shake.  Cameras.  The picture hasn't changed too much, the Nikon D7100 is still the best choice, but hopes are still with one better in the DX line.  Cars.   No change, choices are still all over the map, but I did hear that the Volvo V60 will be available in Canada next year.  I think I'm doing a decent job of recognizing that I'll never be satisfied, and I continue to try and enjoy the wonderful things I do have.

But thinking back to the topic of vacations (I still haven't really had a week+ vacation in a few years), there is a small difference between experiences and material possessions.  You may have heard the insight that people enjoy Fridays more than Sundays.  You're working on Fridays, but the anticipation of the weekend is more powerful than the enjoyment of having Sunday off, where you're already thinking about the work week ahead.  Sidebar: this is why my favourite day of the week is Sunday...of a long weekend !

So here's the new (simple) idea.  Why not align the brain cells and enjoy the anticipation of the new purchase ?  If there's this nagging, back of the brain feeling, that when you finally buy something, the enjoyment will be short lived until a new version of a want materializes - why not simply enjoy the foreplay ?  Dreaming of the day when autofocusing is quicker and more accurate, when I need less light for my photography, or I'm enjoying the comfort of a luxury car, opening the roof and feeling the turbo kick in - ah, that's a nice feeling.

This may work.

Monday, May 20, 2013

Ramblings of the wanting

Originally, started in the Spring of 2011.  Updated in the fall of 2011 and completed in the Spring of 2013.

The problem: I want new and expensive things but I can't afford them.  I suspect that many people have this problem but "expensive" and "affordability" are relative to your wealth and how you manage your money and debt.  I'm envious of people that are satisfied with what they have or have more modest desires.  I can't help myself researching new versions and dreaming of higher quality products.  I can get quite low thinking of all the wonderful places in the world that I'll never get to experience.  I'm sad to say that I am often pre-occupied with thoughts of my wish list and oftentimes don't realize how lucky I am to have everything I already own or have experienced in my life.

I'm not certain of my wants are something I can easily control.  Is it in my DNA to want more than I have ?  I know I have family members who have the same flaw.  However, I do think that I can control envy when it raises its ugly head and I'm working on ways to cope with this annoying and distracting affliction.

The solution: Recognize that I'll never be satisfied, enjoy the wonderful things I do have and have already experienced.  New products are always going to be available and they'll always be something better.  There's a never ending list of beautiful places in the world and your favourite places will always have new things to offer.  The joy of a vacation or buying something new is a temporary high and often fades surprisingly quickly.  Your life is unlikely to have a sustained improvement by simply acquiring a better version of something you already have or spending a week in an exotic location.  I'm lucky to have almost everything I need and I live a very comfortable life today.  What is really missing from my life ?

The idea started back in the Spring of 2011...

I've often considered the value of vacations, or more pointedly, the value of not taking vacations.  Much of the excitement of a vacation is the anticipation and the planning (maybe we can package that aspect for its own value; I read somewhere this is why people like Fridays more than Sundays).  But once you return from your vacation, life returns to normal so quickly. For me, vacations are truly valuable when they provide you with some new experiences, things that you will always remember for the rest of your life.  Unfortunately, this mind game is a actually a self-servicing way of making me feel better as a real vacation* has eluded me for many years.

So as I was walking Kooper today and passing by some beautiful cars as I do almost every day, I thought about a similar approach about how I could make myself feel a little better about not having the latest and greatest things in life.  Of course, as a hot blooded middle aged male I want all the new toys, but our family priorities are not leaving a lot of room in that category these today.

Perhaps coincidently, these thoughts come to me the same week as the release of the second version of Apple's iPad.  Sleek, fast, powerful, the latest in entertainment and connectivity in your hands, iPad 2 is likely on many people's wish list and perhaps on my top 10.

But what are all those people thinking that have the initial version of the iPad ?  Perhaps they feel cheated that the Apple release cycles are way too frequent for tech-leading gadgetry; or perhaps they now feel less enamored with their "early adopter" version; or worst, they feel they need to buy the new version and toss the old one.

Many producers of consumer goods are very good at designing products for obsolesence and the appeal of the new and improved.

Well, I started this post back in the Spring of 2011, but the topic is still on my mind and relevant these days (Fall of 2011)...

So let me continue.  Cars.  I've had some decent cars over the years, some bordering on luxurious, a couple that were exciting to drive, no lemons, and all quite stylish.  I grew up with a family who's life revolved around cars (my Dad being a Jaguar designer in the UK) and when we get together, the topic of cars makes a regular appearance.  So it's in my blood and it doesn't take much for me to get excited about the possibility of a new, small sporty 2nd car or "investing" in some solid German engineering.

Home and personal electronics.  I've got a lot of them for sure and happy to say since I started this blog, that I have a wonderful new 27" iMac (our 20th anniversary gift) as well as an iPhone4 that work has supplied.  I've always had good hi-fi gear (do kids actually know what a hi-fi is these days?) and have to admit I was an early adopter of HD TV, spending a large chunk of my paycheque for what is now about 3x the cost of today's better version.  Luckily, I enjoy the functionality and quality of these electronic devices and I'm not too tempted by the likes of 3D LED TVs and MacBook Airs.

I've been reading The Wealthy Barber Returns which raises the value of experiences rather than things.  But Chilton makes references to typical experiences like vacations and going out with friends.  But what about the experience of watching a movie (in HD) or playing a video game.  Are those worthy experiences over buying stuff ?  But hold on, you need some amount of stuff to realy enjoy these experiences.  And if you're creating a virtual experience at home, the experience can be heightened with the right gear.

We made a choice this year to buy an iMac over an experience.  We didn't really think we could have a truly memorable adventure holiday for the same price is an iMac.  How many things do you own, that you use every day - appliances, well our iMac is our internet and computer alliance that has been used every day we've been home.

Flash forward to the Spring of 2013 and these thoughts continue to plague my mind.

Walking my dog around the neighbourhood continually feeds my desire for a new car.  However, I've found that my tendencies towards cars actually creates an interesting counter-position today.  See, I'm a fan of station wagons (estate cars in Europe), but they are a dying breed here in North America.  My choices dwindle every year (e.g. Audi's A4 Avant and Passat Wagon are no longer imported into Canada), so I've actually thought that I may need to buy one before availability (new or used) completely disappears.

As you perhaps know, I'm a avid amateur photographer who takes photos daily and thousands a year.  My primarily camera is actually my wife's Nikon D80.  The camera was released in 2006 and we purchased one in 2008 (sadly, just before the D90 was released).  It's a fantastic camera but almost a relic besides today's line of DSLRs.  So, this year Nikon have released there latest DX format DSLR - the D7100 - perhaps the bext DX camera they have ever built.  However, if you're a Nikon shooter and read things like Nike Rumors you may understand that the choice of the D7100 isn't as simple as it seems.  See, Nikon may still release a better DX DLSR shortly to continue their premier line of DX cameras which is stalled with the D300S.

Sorry for the tangent, but it does exemplify my point, i.e I feel I can delay buying a new camera,  not just because I can't afford it, but because I can say to myself, as soon as I buy it, Nikon will announce a newer and better model.

Another interesting example to contemplate is sports and recreation.  Many people can easily justify spending lots of money on sports and athletic pursuits because they can perhaps help to improve your health (physical and mental).  I enjoy playing golf on occasion, but my skill level has a direct impact on how much I enjoy playing (and vice-versa).  A little while ago, I played as much as 20 times one year, but last year I only played twice.  If I play more, it'll help my game, but golf is quite expensive and takes a lot of time to play.  Similarly, I like downhill skiing.  I often compare skiing and golf - quite different in their athletic profiles, but similar in cost and time.  And the cost isn't just the lift and green fees, it's the equipment.  For me, I think I prefer skiing as it's a reason to get out in the winter and enjoy a little bit of outdoor landscape.  And here we get back to the problem of new and improved.  Luckily I still use my old ski boots and I'm not aching to buy new golf clubs. And don't forget the fashion aspects of both sports.  Tennis is also something my family enjoys, but once again we're debating the value of joining a local club - which provides better courts and availability.  But with our busy schedules, we're not certain if we'll actually get enough value out of the membership.  As it turns out, I'm lucky to be fit enough to play team sports which gets me out and playing ultimate a couple of times a week.  Yes, there is quite a cost, but far from the costs of more exotic and expensive sports like golf and skiing.  Not to mention, I can play ultimate year round (indoor in the winter) and it is a highly social activity.  A good example of money well spent.

So are there purchases that are not susceptible to the ever-enhancing gears of technical innovation and consumerism.  Luckily for me, as a middle aged man I can perhaps but clothing into this category.  I was once very fashion conscious and looking back, probably spent far too much money on clothing that I didn't wear very often.  A little embarrassingly, my wardrobe has a good amount of items older than my teenage kids.  I still do suffer from expensive taste, but many of my purchases today on sensibly utilitarian.

And what do I have that I actually wear out ?  I have no problem with the necessity of replacing good footwear when they leak, or dress shirts that have frayed collars.  But when do cars and cameras actually wear out ?  Our Mazda 6 wagon is almost 7 years old, although we've only driven it just over 100,000 kms.  I really dislike the uncertainty of the large repair bill and the unreliability of an older car on a long road trip.  But I'm pretty sure we've got a long way to go before our car becomes more expensive than purchasing a new car.   The Nikon D80 has taken over 54,000 shots (shutter actuations) and is rated for 100,000 shots.  As many people report, it's a workhorse and I feel it has many more years left in it.

So I need to wrap this thing up.  One example I like to consider that suitably fits the argument and potentially creates a beautiful iconic for this story is the wristwatch.  I was close to buying an expensive watch for our 20th wedding anniversary.  I've always been drawn to the design and imagery of a watch.  The challenge was that I couldn't find the perfect one for me.  I had a pretty healthy budget, but it needed to be perfect.  I couldn't settle on something that wasn't perfect for such a special gift.  But I feel watches can be timeless, a choice of a good watch today will likely last me for the rest of my life and maybe handed down to my son (if trends change and the next generation actually wear watches when they grow up).  Watch design doesn't change very often and if you look at the premier brands, they are not continually updating their marque watches every few years.  It seems the industry is comfortable in creating a product that will last a long time, one that isn't susceptible to computing power advances, technology efficiencies and improvements or fickle modern styles.  A watch: a permanent statement about your style, your steadfast reluctance to cave into every-changing consumerism and a constant reminder just a glance way to the beauty of the finer things in life.  But until I can afford the perfect one...the story will continue.



*If case you're wondering what I define as a real vacation.  To me, that means escaping the familiar things around you and enjoying new experiences, preferably, visiting new places in the world.

Saturday, May 05, 2012

Camera quick clicks - categorization & recommendations

As a photographer, friends ask me on occasion for camera recommendations.  There are many online camera reviews (of which I'll link you to a few), but for those people who'd like my personal comments, I thought I'd collect my thoughts here.  This first post is an intro, to collect a few salient points after visiting with a out-of-town friend who's interested in a new camera.

I own 3 digital cameras and an iPhone 4S that subs in for candids and in-the-moment shots very frequently.  My primary camera is a Nikon D80 which I've had since 2008 and its shutter has fired over 47,000 times. (I have to say, the D80 is actually my wife's camera, which is a perfect excuse to say I'm due for an SLR of my own !).  

As a business person who presents technology to customers, I like to start by reviewing the customer's (your) requirements.  What are you looking for in a camera ?  I'll go out on a limb here, and group cameras in the following categories.

  1. Capturing everyday moments
  2. Capturing everyday moments but may find yourself in non-ideal lighting situations
  3. Capturing everyday moments but like sports and nature photography
  4. You know what an f-stop / aperture is and/or don't mind carrying around a camera bag
  5. You want to make money as a photographer
As you can image, along with price, the cameras that typically align with these categories increase in size from 1 to 5.  I'd consider myself a 4 who wants to be a 5, and carry a 1-3 when space as at a premium or camera restrictions are in effect (e.g. SLRs are not normally allowed for concerts in arena venues).

You may have noticed that I'm preferring the acronym SLR, rather than DSLR.  I read a while back that we should now be ok dropping the D since close to 99% of photography is digital these days.

So, if you're #1 - you're probably not reading this article.  For me, the golden rule of photography is always have a camera with you and today that is as simple as having your mobile phone with you.  Otherwise, any camera will do.  My #1 camera is my iPhone 4S.

The vast majority of the photography market is for people in category #2.  The key here is that the cameras have a flash and are able to automatically (or manually) adjust exposure (usually thru variable ISO settings).  Some smart phones fall into this category, but the vast majority are what I call compact point-and-shoot cameras.  My #2 camera is a Fuji Finepix and I would consider Panasonic, Nikon and Canon as a potential replacement in the future.  If you're looking for a camera in this category you have hundreds of choices.  My simple recommendation is to pick a name brand and read the online reviews.  If you're in this category you're wanting good quality, but you still want the camera to be easy to use, so things like menu navigation would be important.  If you can play with a working version of the camera or ask a sales person to show you the basics it should help you make a decision.  A few other features to consider, optical zoom range, ISO range and startup time (a spec that may be hard to find, but easy to see if you're holding a working camera).

CNET is a decent starting spot for consumer reviews, but their categorization didn't align too well with mine, but I think CNET write some good material, incl. videos: CNET's best compact digital cameras and CNET's best budget digital cameras.

Google also returned the following interesting charts from TopTenReviews.  I haven't used this web site before, but there's lots of info and nice side-by-side specs: TopTenREVIEWS' point and shoot camera comparisons and reviews and TopTenREVIEWS' compare best compact digital cameras.

Category #3 is probably the most confusing category and covers quite a wide range of cameras, some of which may be classified as point-and-shoot cameras.  The difference here is primarily the amount of control you have with the settings, good optical zoom range and perhaps even interchangeable lenses.  These last two features get you into superzoom and compact camera system sub-categories of cameras. These cameras can get as costly as SLR camera, which confuses the decision even more.  The difference is normally size, a camera in this category will for the most part be smaller and lighter than an SLR.  I'd put my first digital camera, a Canon Powershot in this category as it has quite a few manual controls, a decent zoom and a very convenient flip out LCD screen (which I'd call an advanced feature).  There are some very good cameras in this category and the highly innovative Nikon 1 would be high on my potential replacement list.

SLRs are my 4th category.  What I'd say distinguishes these cameras is the size, cost and the wide variety of interchangeable lenses.  Nikon and Canon share a huge part of this market and owner loyalties to one or the other run deep.  Therefore, I'd say it's quite difficult to find an accurate, unbiased side by side review of these types of cameras.  I have a D80 and in the past, I had a Nikon film SLR camera, therefore I'm biased toward Nikon SLRs.  I can pick up the cheapest or the most expensive Nikon SLR and I'd know how to use it because the controls are almost identical thru the entire product set.  So for me, an easy recommendation for someone about to buy their first digital SLR, would be the Nikon D5100.  If you're upgrading, then the D7000 is a superb camera (and fills by dream hours).  I also keep close eyes on a blog called Nikon Rumors for news on what Nikon treats are coming (e.g. a new entry level SLR has just been released called the D3200).  For me I like quick access to common controls and a nice feature that I'd really like would be quickly switching between a couple of user presets.  The other big thing to get excited about in this category is high ISO performance.  Who needs a flash or a f1.8 lens when you can comfortably shoot at ISO 6400.

It's only fair that I should make some mention of Canon SLRs at this point.  I did a little research and I have to say that the EOS 60D would be high on my list if I could rewire my brain and exchange all my Nikon mount lenses.  Like my D80 it features an LCD for setting on the top side of the camera which is my preference when adjusting settings.  Canon also has the more robust 7D - these two Canons are compared to the Nikon D7000 here.

Which leaves the 5th category, one set aside for professionals, aspiring semi-professionals or for people with a lot of money.  Interestingly Nikon have two top models that differ by thousands of dollars, but are very close in performance.  The lower priced Nikon D800 is the one getting all the attention and may be the best SLR for the money.

DPS have a few handy lists of favourites, incl lenses at : Digital Photography School - popular digital cameras and gear.

Another site I go to a lot for SLR and lens reviews is Ken Rockwell (mostly Nikon, but I've learnt from his deep analysis).


Friday, April 27, 2012

Pain in the...feet

I hate shoe shopping.  I just wasted a couple of hours looking for a pair of dress shoes.  The combo of iffy toes, a bum ankle, orthotics and what I like to consider, a decent sense of fashion, but a limited expense account worked against me today.  I had painfully narrowed down my choices working my way through two shoe stores and about a dozen different pairs.  I was close to settling on a pair of Rockports and doing one final test lap which happened to take me by the Eccos.  Hey, why not, let's give those a try (I hear they make a very good shoe), more expensive but looks like they're on sale too.  After another chunk of time I settle on the Eccos (not my first choice of colour, but damn nice looking and comfortable).  At this time I must give credit to sales guy at The Bay, really patient with me and quick to help.  So I decide on the Eccos, go to the checkout and discover they're not on sale !  Argh.  Had enough, heading home empty handed.

Tuesday, January 05, 2010

Deal of the year





I usually buy a calendar for my office wall in January as they are usually priced at 50% of the original price. I'm not too picky and I usually change things up year after year. I had a casual look in Indigo at lunch and this Weather calendar caught my eye. Pretty unusual, some nice photography and lots of extra weather bits inside that I thought my son would like at the the end of each month. But I couldn't believe the $2 sticker - wow, now that is a no-brainer. I take it to the checkout desk with another book I wanted to do a price check on. Turns out the book was not on sale, so I say "just the calendar" and she says "can't beat a $2 calendar", no kidding. So then she says, it's 50% off ! Hah, this must be the cheapest purchase in a very long time, with tax $1.13.


On a somewhat related note, it really bothers me I have to pay full price for magazines. I assume this is the case everywhere in the shopping world and you can really only save yourself a few dollars if you get a subscription. Subscriptions for me don't work out too well because my mag choices are mostly from the UK (why do UK mags seem to have so much more content in them?). Here's an idea, don't you think the mag companies/distributors etc, could make some decent money selling last month's mags at a discount rather than sending them back and selling as a back issue ?

Monday, May 18, 2009

Twitter overflow

I haven't been twittering a lot recently and now I find I'm a bit behind. Engage Twitter overflow blog mode.

Even though I've had to work a little this weekend and my shoulder is still causing 4am wake times, I'm enjoying this long weekend.

We went to the Ontario Science Centre today. I've never been a big fan since I always feel it's very disorganized and many exhibits are not working properly. But, the interactive exhibitions always seem to be hit with the kids and it got their brains working hard for 3 hours.

Catching up on a few movies too this weekend, Forgetting Sarah Marshall was hilarious and we just watched Benjamin Button tonight, which was a little different to what I expected. Can't say I loved it was but a curious story well told. Hot music of late includes Pete(r) Doherty, White Lies and S&R just introduced us to Bash for Lashes after dinner last night.

I enjoyed shopping with the kids yesterday and especially liked my son's rare fashion sense kick in with a pair of white and red Ferrari logo'd Pumas, sweet !

I've been taking a ton of photos this weekend. I went to Vistek on Friday and rented a couple of lenses (Nikon 18-200mm VR and Nikon 50mm 1.4) and a Nikon SB-800 speedlight for the weekend (pretty good deal I think). Although I'm constantly trying new photographic techniques, camera settings and subjects, I think I'm gradually getting a little better, but adding some quality lenses hasn't produced instant wows. Probably a good thing considering the price tags.

Sports - keeping it brief, Arsenal put up a decent performance to hold ManU to a scoreless time at Old Trafford, which gave The Red Devils the point the needed to clinch the Premiership. It's been a difficult season for a Gunner fan, but I'm sticking with them and hopeful for next season if they can add a little muscle and height at the back. Sorry hockey fans, still haven't invested time into the NHL playoffs yet, I'll probably wait until the next round. F1 is looking interesting this year, big shake up with Brit boy Jenson Button leading the pack - worth watching some new faces get the time at the front !

My sports, unfortunately Ive had to cancel a number of golf tournament and my ultimate season due to this frozen shoulder injury. I think I've stabilized it a little, but it hurts like a bugger now and again and very uncomfortable at night (to say the least).

As some readers may know I like coincidences. In fact with a few recent events and a story from SEH I'm actually thinking of spinning up a new blog to log coincidences - I think there's enough to make you go hm.

And to finish, today is my 18th wedding anniversary. We're planning on spending the afternoon doing the West Queen West walk, taking in some galleries exhibiting during this month's Contact Photography Festival and having a nice cafe lunch. Can't end without saying she's the most amazing woman and perfect for me.

Wednesday, December 24, 2008

Photo Blog #7: Santa Claus is coming to town

Toronto Eaton Centre

Merry Christmas and Happy Holidays to you all.

A big thank you to my blog readers, Facebook friends, Twitter followers, Flickr viewers and Finetune listeners for being part of my online world.

Tuesday, November 25, 2008

When did consumers change from heterotrophs to wasteful shoppers ?

Good title eh ? What the hell is a heterotroph ? Hah, got ya !

I found this word as I was considering the word
consumer. You do a Wikipedia search for consumer and you get the typical economic explanation. But what about the other meaning of the word ? It took a while to notice the single-line redirection right at the top in italics ! This is perhaps an example where Wikipedia's focus is just too narrow, and can unintentionally steer our thinking to unquestioned elements of today's society, rather than be a tool to open up our minds and take a fresh look at the world. But I digress...

So, I looked on an
online dictionary for the word consumer. I thought I was out of luck, but there is was at the bottom of the list.
A heterotrophic organism that feeds on other organisms in a food chain. Herbivores that feed on green plants and detritivores that feed on decaying matter are called primary consumers. Carnivores that feed on herbivores or detritivores are called secondary consumers, while those that feed on other carnivores are called tertiary consumers.
So, then I looked for heterotrophic on Wikipedia. So, apart from learning a cool new word for the day, what does this potentially tell us ?

I agree that modern humans are much more than heterotrophs, but carelessly re-using the word that fundamentally drives our survival as a word to designate "buying something" is perhaps an indication that we've taken a wrong turn somewhere along the way.
(sidenote#1 - ok, the definition of consumer in Wikipedia does actually start by talking about "using" rather than "buying", but I'm sure you'll agree that's how we normally think about a consumer today; sidenote #2, in software tech talk, we often refer to an application consuming an object; sidenote #3 - blogger even thinks heterotroph isn't a word).

I found a brief excerpt from
http://en.wikipedia.org/wiki/Consumerism that gives some insight into this new use of the word.

The great turn in consumerism arrived with the Industrial Revolution. While before the norm had been the scarcity of resources, The Industrial Revolution created an unusual situation: for the first time in history products were available in outstanding quantities, at outstandingly low prices, being thus available to virtually everyone. And so began the era of Mass Consumption, the only where the concept of consumerism is applicable.

It's still good to keep in mind that since consumerism began, various individuals and groups have consciously sought an alternative lifestyle through simple living.

But as you can read from this, there is a glimmer of understanding that we don't have to be this way and in fact, total, unabated consumerism is wasteful and harmful in many ways.

With the Christmas season bearing down hard, good intentions for charity and the simple life, not to mention the dreadful state of the economy and darkening skies in the future, I thought I'd try and provide some simple guidelines for our shopping decisions. I thought about a fancy flowchart, but perhaps the following step-thru guide does the trick. So you think you need to buy a new item and you can afford it, should you buy it?
  1. Are you replacing an item you already own ? If no, skip to 8.
  2. Do you use the current one ? If no skip to 7.
  3. Is the current one broken, worn out or unreliable ? If yes, skip to 15.
  4. Is it killing the environment or making you sick ? If yes, skip to 15.
  5. Is it hideously out of date and makes your family disown you ? If yes, skip to 15.
  6. Is it the reason your good friends don't call you any more ? If yes, skip to 15.
  7. You don't need a new one.
  8. Do you really need more than 1 of these items ? If no, return to 2.
  9. Is the new item going to save you lots of extra time and/or money ? If yes, skip to 14.
  10. Will you use it more than once a week (average) ? If no, skip to 16.
  11. Will it increase the chances of sex with your spouse ? If yes, skip to 14.
  12. Will it prevent an massive argument with the family ? If yes, skip to 14.
  13. Will it make you sing, dance and/or laugh ? If no, skip to 16.
  14. Buy it.
  15. Buy it and recycle the old one
    (or at least dispose of it in an environmentally friendly way)
  16. Don't buy it.
I admit, this is slanted towards by personal beliefs and provides just enough justification for staying up to date, stylish and entertained. It is work-in-progress, and will likely change, once I break it. In addition and to close, I should probably build a similar guide for reducing the amount of unnecessary or excess stuff in my life.

Thursday, August 21, 2008

Customer service experiences

Customer service is something I notice a lot, perhaps it's because of the amount of shopping and eating out I do, or maybe because sometimes I'm providing the service.

A very informal survey of today's customer service experiences:

  • Bourbon Chicken Chinese fast food - efficient, polite (highly consistent)
  • Indigo books - unmemorable
  • Pottery Barn - helpful, friendly and chatty (no surprise)
  • LCBO - muted
  • World's Biggest Bookstore - quick and polite
  • HMV - one guy very helpful, another looked like he didn't want to be there (weird)
  • Canadian Tire - quiet and polite cashier (much better than normal) and MIA helpers (the usual)
I looked back on some brief notes I'd made regarding past customer services experiences, however my notes were way too brief to remember the context, but I'll share because they fit:
  • VW - must have been after a repair or maintenance service - poor service (not surprised there, especially from Downtown Fine Cars)
  • Starbucks - poor service, Second Cup much better. I'd say that the Second Cup I visit the most by the office is very consistent and always a nice experience, except for one mix up I can recall. On the other hand, Starbucks seems to be highly inconsistent in the coffee shop world. Some Starbucks locations have great personalities while others in the more main stream locales seem to suffer from constant staff turnovers and sub-par communicators.
Some other memorable good and bad experiences of late:
  • Black's Camera - nice surprise; Henry's Camera - a little snobby and poor
  • Chipotle Mexican Grill fast food - great; Koryo Korean fast food - disorganized
  • Zorbaz pizza in Minnesota - memorable; The Sunshine bar in Kapuskasing - best kept secret in Kap - great atmosphere and band, great Keith's amber on tap but I'm still floored that they didn't have any bourbon, not even Jack - very odd
I just did a quick look for some material to mix into this post and found some great customer service laffs, enjoy.

Wednesday, April 30, 2008

There are deals to be found (from nice people too)

Ok, not completely a football post, but related...

I had a meeting in the West end of the city today and the office tower I was visiting had a small food court
(yes, the Hero burger didn't disappoint) and a few shops. On the way back to the car, a Man U shirt caught my eye and I stepped inside. It was a very plain looking store, mostly bargain racks and a strange selection of formal ladies attire. But sure enough, they had a few shirts of the world's biggest football teams clearly hanging on display. I saw an Arsenal shirt I've contemplated purchasing and checked the price (expecting to see the usual $110 price tag). All the shirts were $55 ! I made quite a big deal of the bargain with the sales lady who simply stated she doesn't want to be greedy and prefers to sell a good number of them and pocket a decent margin. She buys the shirts for $35. She had sold about 10 yesterday and I'm sure she'll sell a few more in the last few weeks of European football.

If anyone wants to pick up an authentic replica football shirt, pay a visit to Dalia at D&S Boutique in the Sun Life Financial Centre (Bloor and Islington) - say the Arsenal fan sent you !

Apart from saying that great deals can be found (if you keep your eye open), the reason for putting this into words was to acknowledge family-run, small businesses. And especially, those shop owners who are smart enough to have an eye for a hot product and simply what to make some good, fair, and honest money. Dalia provided great, friendly service that left me with a nice little story to tell. Plus I wanted to give her a little free advertising.